Welcome to Pipipax Tour & Safari Limited ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

We are committed to protecting your privacy and ensuring the security of your personal information. This policy complies with applicable data protection laws, including the General Data Protection Regulation (GDPR) and local Tanzanian data protection regulations.

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, postal address
• Identity Information: Passport details, nationality, date of birth
• Travel Information: Travel preferences, dietary requirements, medical conditions
• Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
• Communication Records: Correspondence, feedback, and support requests

2.2 Technical Information

We automatically collect certain technical information when you visit our website:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent on site, click patterns
• Cookies and Tracking: Information stored in cookies and similar technologies
• Location Data: General geographic location (if permitted)

We use your personal information for the following purposes:

• Service Provision: To provide tour and safari services, process bookings, and manage reservations
• Communication: To respond to inquiries, send booking confirmations, and provide customer support
• Payment Processing: To process payments and manage billing
• Travel Arrangements: To coordinate with hotels, airlines, and other service providers
• Legal Compliance: To comply with legal obligations and regulatory requirements
• Marketing: To send promotional materials and travel offers (with your consent)
• Website Improvement: To analyze website usage and improve user experience
• Security: To protect against fraud and ensure the security of our services

We process your personal information based on the following legal grounds:

• Contract Performance: To fulfill our obligations under the travel service agreement
• Legitimate Interest: To improve our services and prevent fraud
• Consent: For marketing communications and non-essential cookies
• Legal Obligation: To comply with applicable laws and regulations
• Vital Interest: To protect health and safety during travel

We may share your information with:

• Service Providers: Hotels, airlines, transportation companies, and other travel service providers
• Payment Processors: Secure third-party payment processing companies
• Government Authorities: Immigration, customs, and other relevant authorities as required by law
• Business Partners: Trusted partners who assist in providing our services
• Legal Requirements: When required by law or to protect our rights and interests

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: Data is encrypted in transit and at rest
• Access Controls: Limited access to personal information on a need-to-know basis
• Secure Servers: Information stored on secure, monitored servers
• Regular Updates: Security systems are regularly updated and monitored
• Staff Training: Employees are trained on data protection and privacy practices

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure.

We retain your personal information for as long as necessary to:

• Provide our services and fulfill our contractual obligations
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Improve our services and user experience

Retention Periods:

• Booking records: 7 years (for tax and legal compliance)
• Marketing data: Until you withdraw consent
• Website analytics: 2 years
• Customer support records: 3 years

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your personal information
• Restriction: Limit how we process your information
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, please contact us using the information provided in Section 12.

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality and user experience

Cookie Types:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage
• Marketing Cookies: Used for targeted advertising (with consent)

You can control cookie settings through your browser preferences.

Your personal information may be transferred to and processed in countries other than Tanzania. We ensure appropriate safeguards are in place for such transfers:

• Adequacy decisions by relevant data protection authorities
• Standard contractual clauses approved by the European Commission
• Binding corporate rules and certification mechanisms
• Explicit consent for specific transfers

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

For family bookings, we may collect information about children under 16 with parental consent for travel purposes only.

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

We will respond to your inquiry within 30 days of receipt.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will:

• Post the updated policy on our website
• Update the "Last Updated" date
• Notify you of significant changes via email or website notice
• Obtain consent for material changes when required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.